Email: Customer services
Write to us at:
Welton Business Park,
Call us on: 01482 665581
You do not have to register an account with us to order online. However setting up an account on Devoted2home.co.uk is a way of saving your personal details, such as delivery addresses for future use. This makes the site even quicker and easier to use. For more information on how to register an account and how it works please see My Account FAQs.
To purchase items without registering please select the left hand option, continue to checkout, when prompted before entering the trolley process of shopping.
When we receive your order, an Order Acknowledgement screen will be generated, issuing an order reference number. Please print out this page for future reference. You'll also receive an email confirming that we have received your order details.
You can add items to your order until you confirm your payment details and complete the order. Once the order is confirmed, you can't add items to the same order. If you'd like to order additional items, please place a new order.
Yes. Customers from abroad can both register and place an order, as long as the order is for delivery in the mainland UK. Please see our Home Delivery section for further information.
You can pay for your purchases online using most major credit or debit cards, including Maestro, Mastercard, Visa Credit Card, Visa Debit Card, Visa Electron
Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, Devoted2home will never ask for your full username, password or credit card details via emails, pop-ups, or for any purpose other than registering or placing an order on Devoted2home.co.uk. See our Security page for more details on how to make your online shopping secure.
Shopping on Devoted2home.co.uk is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, Devoted2home will never ask for your full username, password or credit card details via email, pop-ups, or for any purpose other than registering or placing an order on Devoted2home.co.uk. See our Security page for more details on how to make your online shopping secure.
If your credit or debit card was refused while placing an order on Devoted2home.co.uk, please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.
We currently deliver to mainland UK and Northern Ireland (excluding BFPO addresses). Please see Home delivery information for more details.
Unfortunately, we are unable to guarantee a delivery date when placing your order. We will notify you to acknowledge the goods have been dispatched.
Depending on your order, someone may need to be present at the time of delivery to sign for the items but you can specify a delivery address different from your home or main contact address, if more convenient. Some orders can be left in a safe place. If so, we'll let you know during the checkout process and you'll be able to provide some special delivery instructions.
Should you wish to receive your order on a specific date, please enter this information in the additional text box or Contact Us and we will endeavour to despatch the order to meet your requirements.
See Home delivery for more details.
We aim to despatch all items within a maximum of 3 working days, however, the vast majority of our orders are despatched on the next working day.
Most deliveries are sent through are sent through a 2-3 day standard delivery service, however, please check individual items for specific delivery time lines.
See Home delivery information for more details. Please note that if your order is made up of a combination of items, deliveries may be made separately
Most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. If you can't be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in some other safe place. Otherwise, remember that you can specify a different delivery address while ordering and have your order delivered to your workplace, or a friend's place, etc. See Home delivery for more details.
We want you to be totally satisfied with every purchase you make from Devoted2home. If for any reason, you are not completely happy with your purchase, please see our Returns & refunds page.
The proof of purchase you will receive from us will depend on how you placed your order:
No your order number is printed on the address label (or delivery note) on the parcel and your order number is all you need to know if you wish to return goods to us.
We can send you a V.A.T. receipt for the product(s) you have purchased. In order to receive such a receipt, please Email customer services, including your order number and we'll be more than happy to deal with your request.
Devoted2home vouchers received as part of a promotional offer can not be exchanged for cash. These vouchers are non transferable, are not for resale and cannot be sold on the internet. If qualifying products are returned, the Devoted2home voucher must be returned. If the Devoted2home voucher is not returned then the voucher amount will be deducted from the money refund. Design of voucher may vary.
Shopping online with Devoted2home is straightforward and convenient. Click here for a guide on how to use this site.
We're always lowering our catalogue prices and running special offers. With so many great deals, you might find that many items are cheaper than you thought! Luckily, Devoted2home.co.uk always has the latest prices. Wherever you see a price advertised on this website, you can be sure it is the latest price available.
We'll check stock for all items once you proceed to the checkout and we'll confirm stock availability for home delivery. If you wanted to order an item but found it was out of stock, you can provide us with your email address and we'll let you know when the product is back in stock.
To use a voucher code is easy on our web site. Simply enter the single use code you have received into the promotional code box on the Basket Confirmation screen when placing your order. Once the Basket has been updated, it will automatically calculate any qualifying discount and apply it to the order. Should you experience any issues with using a voucher code, please contact us on 01482 665581 or firstname.lastname@example.org
There are a number of reasons why your promotional voucher code may not be working, please see our Voucher codes page for a quick lists of checks you should make.
For more information on any products featured on this website (how to set up, what it is made of, compatibility, after-sales service, warranties, etc.), please call us on 01482 665581.
If you're experiencing technical difficulties with your purchase, please contact the Devoted2home Technical Helpline on 01482 665581.
Once you've registered with Devoted2home.co.uk, you can sign in to your account at any time to view and update the personal details you have saved. To make your account easier to access, we have recently made some changes to the account sign in. You now sign in to your account using your email address, rather than your log in name. Please see Sign in & registration for more details.
Please check your email has not been added to your junk/spam inbox. If this isn't the case please double check your email addresses and re-try requesting a password reminder.
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Please Contact Us if you would like to know more detailed information on the company's corporate responsibility policy.
If you can't find the information you're looking for on this page or any of our other customer services pages, you can contact us by email, phone or post. In order to get the quickest answer possible, please use the appropriate contact details below.
Website and order enquiries
Email: Customer services
Write to us at:
Welton Business Park,
Call us on: 01482 665581
© 2P2M Ltd 2017 - Devoted2Home is wholly owned and operated by 2P2M Ltd
Company No. 08267642 VAT No. 150577904